Privacy Policy

Effective Date: May 20, 2026

Quality Instruments Corp., doing business as Master Supply Hi Tech Calibration Lab “Company”, is committed to protec ting the privacy and security of the personal and business information we collect. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you request a quotation, purchase our calibration services, or interact with us.

1. INFORMATION WE COLLECT

We only collect information necessary to provide our industrial metrology and calibration services, establish commercial accounts, and maintain business communications. This may include:

  • Business Contact Information: Name, job title, company name, corporate email address, phone number, and physical/billing/shipping addresses.
  • Financial Information: Corporate credit card numbers, bank account details, and credit references (solely for the purpose of processing payments and credit approvals).
  • Equipment & Metrology Data: Serial numbers, asset IDs, manufacturer data, and calibration histories of the instruments submitted to our laboratory.
  • Digital Information: IP addresses, browser types, and usage data collected automatically if you interact with our website or customer portal.

2. HOW WE USE YOUR INFORMATION

We use the collected information strictly for business purposes, including to:

  • Generate quotations, process purchase orders, and perform calibration services.
  • Issue calibration certificates, data sheets, and traceability reports.
  • Process payments, invoices, and manage corporate credit accounts.
  • Send automated reminders for upcoming equipment calibration cycles.
  • Respond to customer service inquiries and technical support requests.
  • Comply with ISO/IEC 17025 quality audits and legal or regulatory requirements.

3. SHARING AND DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal or business information to third parties. We may share your information only under the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., credit card processors, shipping/freight carriers, or specialized sub-contracted calibration laboratories), under strict confidentiality agreements.
  • Legal Requirements: If required to do so by law, regulation, subpoena, or court order, or to protect the rights, property, and safety of the Company or our clients.
  • Quality Audits: Documented calibration data (which may include customer asset details) may be reviewed by laboratory accreditation bodies during official ISO/IEC 17025 audits to verify compliance.

4. DATA SECURITY AND RETENTION

  • Security: We implement industry-standard physical, technical, and administrative security measures to protect your data against unauthorized access, alteration, or disclosure.
  • Retention: We retain customer information and calibration records for as long as necessary to fulfill the business purposes outlined in this policy, or as required by ISO/IEC 17025 quality standards and applicable state and federal tax laws.

5. YOUR PRIVACY RIGHTS

Depending on your location (including states like Texas, California, and others), you may have certain rights regarding your corporate and personal data, including:

  • The right to request access to the information we hold about your company.
  • The right to request the correction of inaccurate business or contact data.
  • The right to request the deletion of your information (subject to legal, tax, or ISO/IEC 17025 record-retention mandates).

To exercise any of these rights, please contact us using the information provided below.

6. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

7. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data compliance officer at:

Quality Instruments Corp. d/b/a Master Supply Hi Tech Calibration Lab, 11450 James Watt Suite C5, El Paso Texas 79936,  privacy@ms-calibrationlab.com  Phone 915-4976095.